Terms, Conditions & Cancellation Policy
Not the most riveting page on the website, but important nonetheless. Here’s our terms, conditions and cancellation policy for your perusal.
A written notice period of not less than 4 weeks is required to terminate this agreement after the cooling off period (see cooling off period below). In the event that the Student/Guardian discontinues Lessons after the cooling off period with insufficient notice, the Student/Guardian will be liable to pay fees for those Lessons not taken during the notice period.
This agreement is subject to the conditions below and may only be varied with the agreement of both parties.
The Student/Guardian hereby requests immediate commencement of the Lessons as booked into our online scheduler and acknowledges that he/she will not be entitled to a refund for any Lessons which have begun during the cooling-off period.
Information about the ‘cooling off’ period and the exercise of the right to cancel during it
You have the right to cancel this contract within 14 days (the ‘cooling off’ period) without giving any reason. The cooling off period will expire after 14 days from the day of the conclusion of the contract. To exercise the right to cancel. you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cooling off period has expired.
Effects of cancellation during the ‘cooling off’ period
If you cancel this contract during the cooling off period, we will reimburse to you all payments received from you unless you requested us to begin the performance of services during the cooling off period. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. If you requested us to begin the performance of services during the cancellation period, you shall pay us for the Lessons provided.
Terms & conditions for face to face tuition
Lesson fees are subject to annual review. Where Lesson fees are increased as a result of such a review, the Teacher shall endeavour to give the Student/Guardian at least one month’s notice of such increase.
The Student/Guardian shall have the right to terminate this agreement immediately on written notice to the Teacher without liability to pay for any further Lessons (and to receive a refund in respect of any Lessons for which the Student/Guardian has paid in advance) in the event that the applicable Lesson fees increase.
2. Missed Lessons
a) Any Lesson missed by the Student (face to face or online) shall be paid for. If the Teacher is unavailable to give any scheduled Lesson, the Lesson will be carried forward to another date. If this is not possible, any fee already paid will be refunded or used to pay for a future Lesson.
b) If the student is unable to attend the lesson please use the portal on the studio calendar and cancel the lesson online. Use the online calendar to reschedule to another time. All lessons must be rescheduled 24 hours in advance.
c) For subscriptions if you are unable to book all your allocated time in a given month due to teach unavailability, then the unused lesson time will be rolled over to the next month. Please note, this does not apply to missed/cancelled lessons.
3. Additional Lessons
Extra Lessons may be scheduled during holiday periods or at any other time by mutual agreement and at a cost mutually agreed between the Student/Guardian and the Teacher.
The teacher reserves the right to change the format of the lesson from face to face to online with minimal notice, or vice versa. The teacher will endeavour to give the Student/Guardian a minimum of 24 hours notice of this change where possible.
4. Cooling-off Period
a) The Student/Guardian has a legal right to cancel this agreement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the “cooling off period” set out in 4(b) below.
This means that during that cooling off period, if the Student/Guardian changes his/her mind or decides for any other reason that he/she does not want to receive the Lessons, the Student/Guardian can notify the Teacher of his/her decision to cancel the agreement and receive a refund for any Lessons paid for but not received prior to that cancellation.
b) TheStudent/Guardian’s cooling off period starts from the date of this agreement and ends 14 days later. To cancel the agreement the Student/Guardian should let the Teacher know that he/she has decided to cancel.
5. Limitation of Liability
a) If the Teacher fails to comply with the terms of this agreement. he/she is responsible for loss or damage the Student/Guardian suffers that is a foreseeable result of the Teacher’s breach or his/her negligence, but is not responsible for any loss or damage that is not foreseeable.
b) If the Lessons are due to be performed at the Student/Guardian’s home, the Teacher is responsible for any damage caused by him/her to that property.
c) The Teacher does not in any way exclude or limit his/her liability for death or personal injury caused by its negligence. fraud, or fraudulent misrepresentation.
6. Termination of Agreement
A decision to discontinue Lessons after the cooling off period may be taken by the Student/Guardian or the Teacher in which case written notice, the period of which is stated above, shall be given by the party seeking to discontinue. In the event that the Student/Guardian discontinues Lessons with insufficient notice, the Student/Guardian will be liable to pay fees for those Lessons not taken during the notice period.
a) Neither party shall be liable to the other party for any breach by the other of any of the terms and conditions herein occasioned by pandemic (including the current Covid-19), any act of God, war, revolution, riot, civil disturbance, strike, lock-out, flood, fire or other cause not reasonably within the control of such party.
b) In the interests of the Student’s well-being whilst in the Teacher’s care, the Teacher must be informed of any medical or other condition affecting the Student.
c) If the Student is under eighteen, the Student’s parent or guardian gives permission for the Teacher to teach the Student.
d) The Teacher agrees to comply with all applicable laws, statutes, regulations including in relation to confidentiality, privacy, GDPR and the protection of personal data.
e) Should any disputes arise during the term of this agreement it is anticipated that discussions would take place between the parties with the intention of resolving any dispute. However, if the parties are unable to resolve the dispute, they may agree to terminate this agreement with immediate effect or seek the services of a mediator.
f) Please cancel face to face lessons if you have a serious illness or you will be sent home.
Additional terms & conditions for online tuition (students over 18)
8. Space and equipment
a) The Student is responsible for providing suitable space and appropriate technology to enable online learning to be provided as advised by the Teacher.
b) The Student is responsible for ensuring that the online teaching platform recommended by the Teacher is installed and ready for use prior to the commencement of lessons. All technical issues should be referred to the software/platform provider.
c) Materials supplied electronically by the Teacher remain the Intellectual Property of the Teacher.
d) The Teacher is not liable for any technical faults, failures or damages of equipment used at the Student/Guardian’s premises or elsewhere for the purposes of receiving online teaching and will not be required to make up any lost teaching time caused by such faults, failures or damages. Moving equipment in order to enhance the quality of video/audio is done at the Student/Guardian’s risk.
e) The Teacher is not required to make up lost time due to technical difficulties experienced at the Student/Guardian’s home or other location used for the purposes of receiving online teaching, e.g. insufficient or unreliable broadband to support audio and video, poor sound quality, computer hardware and software problems, etc.
f) The Student is responsible for the insurance of instruments and all equipment used for the purposes of online teaching.
a) Lessons must not be recorded by either party unless there is a prior agreement for this. If recordings are made, they should not be shared with third parties or uploaded to social media without written approval of the student/guardian (e.g. a letter sent by post, e-mail or message).
b) The online teaching platform must not be used by the parties for any other purpose than teaching, e.g. sharing photos or general messaging.
c) The Student should limit their profile within the online teaching app, using settings and preferences to maximise privacy. The Teacher will commit to doing the same.
d) Any defamatory, offensive or illegal material aired online by the Student, or inappropriate behaviour by the Student, will result in the immediate termination of the lesson. What constitutes such behaviour will be determined in the reasonable opinion of the Teacher. In this instance, the Teacher reserves the right to withdraw entirely from this agreement with immediate effect. Fees paid will not be refunded.
e) Both the Teacher and Student must dress appropriately for the online lesson.
f) The Teacher has a current DBS check, a copy of which can be provided on request.
Additional terms & conditions for online tuition (students aged 17 or under)
10. General terms
- The Guardian is responsible for ensuring that the Student is available for the arranged online lesson as confirmed by email between the Teacher and Guardian. Delays or interruptions encroaching into this time will be considered as time provided.
b) If no notice to discontinue lessons has been served as above and the Student fails to attend an arranged online lesson as confirmed by email between the Teacher and Guardian, fees for that lesson remain payable and no refund of any fees paid in advance will be given.
c) Any Lesson missed by the Student shall be paid for by the guardian. If the Teacher is unavailable to give any scheduled Lesson, the Lesson will be carried forward to another date. If this is not possible, any fee already paid will be refunded or used to pay for a future Lesson.
d) If the student is unable to attend the lesson please use the portal on the studio calendar and cancel the lesson online. Use the online calendar to reschedule to another time. All lessons must be rescheduled 24 hours in advance.
e) The Guardian and Student undertake not to make unlawful photocopies of music.
f) The Guardian is responsible for informing the Teacher of any medical conditions which may affect the online learning experience and interaction.
12. Space and equipment
a) The Guardian is responsible for providing suitable space and appropriate technology to enable online learning to be provided as advised by the Teacher.
b) The Guardian is responsible for ensuring that the online teaching platform recommended by the Teacher is installed and ready for use prior to the commencement of lessons. All technical issues should be referred to the software/platform provider.
c) The Guardian is responsible for the insurance of the Student’s instrument and all equipment used by the Student for online teaching.
a) Where possible the Guardian should assist the Student in limiting their profile within the online teaching app, using settings and preferences to maximise privacy. The Teacher will commit to doing the same.
b) All communications regarding missed or cancelled lessons must be between the Guardian and Teacher. Under no circumstances should the Student contact the Teacher directly.
c) For the purposes of confidentiality and privacy, all communications between the Guardian and Teacher should be via email. [Communication by telephone should only take place where necessary due to urgency e.g. unavoidable last-minute cancellations].
d) The Guardian may, if they wish, be present during the online lesson if agreement is given by the Teacher.
Music Tree Tuition – Money back guarantee
14. 30 day money back guarantee
For new customers of Music Tree Tuition you can now try out my monthly subscription package risk free for the 1st 30 days. If by the end of the first month you haven’t enjoyed your sessions, then please let your tutor know and we will refund your subscription money for that period.
Please note – If your membership includes any bonuses, your refund will deduct the value of goods that were delivered to you.
NOTES FOR GUIDANCE
– It is important to note that whilst a Teacher will use his or her best endeavours to ensure the Student makes satisfactory progress. this cannot be guaranteed. In particular, careful regular practice as advised by the Teacher is a prerequisite of success on any musical instrument or in any musical endeavour.
© Copyright Tetlow Music 2021